RESERVATIONS

Please complete a reservation form separately for each unique group. If the same group is attending across multiple days, the same reservation form may be used for multiple reservations.

SCHEDULED GROUPS

Scheduled groups have a minimum of two dedicated, trained facilitators. The minimum number of program participants in a scheduled group is eight (8) participants. Smaller groups may either join an Open Group or schedule a Scheduled Group for the minimum eight (8) participants. Please notify us of a final participant number at least two (2) weeks prior to the scheduled date to avoid additional charges for those not attending.

OPEN GROUPS

Open groups allow for any individual or group of individuals to join in a program event up to twenty-four (24) total participants. Participants under the age of 14 (fourteen) must be accompanied by an adult.

LOCK-INS

Lock-ins require a minimum of twenty-five (25) participants and a minimum chaperone-to-participant ratio of 1:20. High Point Urban Adventures will provide an event manager and trained facilitators. No scheduled event will last longer than 1:00 AM. All chaperones and program participants are expected to leave the High Point Urban Adventures property promptly following the conclusion of the scheduled event.

PAYMENTS

A $250 deposit is required for Scheduled Groups. Full payment for Scheduled Groups must be received by 10am the business day prior to group start time. For groups scheduled for Saturday or Monday, full payment must be paid by the previous Friday at 10am.

Payment for Open Groups is due at the time of registration.

CANCELLATION & REFUNDS

If an individual or group cancels their reservation seven (7) or more calendar days prior to the event, they will be refunded any monies paid towards their reservation. If cancellation is less than seven (7) calendar days prior to the scheduled date, the individual or group will forfeit the registration deposit. If an individual or group cancels due to weather conditions, they will be allowed to reschedule their reservation. There will be no refunds due to cancellation for weather conditions unless it is prior to seven (7) days before the scheduled event date.

DRESS CODE POLICY

For the protection and safety of all staff and program participants, program participants and chaperones are expected to comply with the following dress code policy:

• Shorts, skirts, or dresses must be of modest length defined as a maximum 6” above the knee of the wearer or not above the fingertip of the wearer with the arm fully extended, whichever is longer.

• Shirts should not reveal the midriff or cleavage at any time. Shirt sleeves should cover the shoulder.

• Clothing should neither be tight nor draw undue attention to the shape of the body.

• Clothing should not reveal the individual’s undergarments.

• Clothing should not contain images or language that are anti-Christian, crude, sexual in nature, promoting the use of alcohol or drugs, or in any other way morally objectionable.

• Program participants are required to wear closed-toe shoes and closed-heel shoes, preferably athletic shoes.

HIGH ROPES PARTICIPANT RESPONSIBILITY

All program participants get the opportunity to participate in all development activities prior to advancing to any high ropes course activities. A "challenge by choice" policy will be followed, where participants are encouraged to experience the high ropes activities, but they are not required.

The high ropes challenge courses are not recommended for guests who are pregnant or have neck, bone or back injuries, high blood pressure, heart problems, recent surgery or extreme fear of heights. A guest will be denied entry if they are under the influence of alcohol, a controlled substance or drug, or any combination thereof.

Participant Requirements:

1. Weigh less than 250 pounds.

2. Remain upright.

3. Connect or disconnect a safety device only at the direction of a staff member.

4. Wear properly fitted & secured harnesses.

5. Secure all loose articles.

6. Wear closed-toe and closed-heel shoes.

7. Enter & exit courses at designated areas.

CONTACT US

If you have any questions about these policies, please contact us at 918-595-2875.